Refund policy

Return Window

We offer a 30-day return window for eligible items. Return requests must be submitted within 30 days of delivery.

• Free return shipping is currently available within the United States only.

• Customers outside the U.S. are responsible for return shipping costs.

Return Eligibility

To be eligible for a return, apparel must be unused, unwashed, and returned in good condition free of damage, excessive wear, odors, stains, or alterations. Items must include all original components and packaging where applicable.

All returns are subject to inspection and approval. Returns submitted without prior authorization may be rejected.

Non-Returnable Items

For quality, hygiene, and safety reasons, the following items are not eligible for return or refund:

• Fragrances

• Bath and personal care products

• Supplements and Teas

• Final sale items and selected sale items

Return Shipping & Checkout+

• With Checkout+: Customers who opted into Checkout+ receive free return shipping on eligible returns and will be provided a prepaid return label through our portal, [return portal].

• Without Checkout+: Customers are responsible for all return shipping costs.

• All return labels must be generated through our portal to ensure proper processing.

Exchanges

We cover return shipping costs for exchanges only when Checkout+ was selected at checkout.

• Exchanges must be initiated through our returns portal.

• If an exchange item is unavailable at the time of processing, store credit will be issued.

• To secure an item before it sells out, we recommend initiating a return and placing a new order immediately.

Subscription Orders

Subscription renewals process automatically. Changes (skips, pauses, or cancellations) must be made before the renewal date.

• If a renewal has already processed/shipped, the order is not refundable or returnable.

• By selecting a discounted subscription, the customer agrees to a minimum commitment of two (2) orders before cancellation is permitted.

• The customer keeps the product, but future shipments can be paused upon request.

• Subscriptions can be managed through your customer account or by emailing auxiliary@soldept.com.

Returned to Sender (RTS) Orders

Orders returned due to failed delivery (incorrect address, refused delivery, or unpaid customs fees) are not considered brand or carrier errors.

• Original shipping fees are non-refundable.

• Customers may place a new order and cover applicable shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives defective or incorrect, notify us immediately with clear photos for documentation. Claims submitted after use or extended wear may not be eligible for resolution.

Refunds

Approved refunds are issued to the original payment method, typically within 2–5 business days after the return is inspected and completed. Please allow time for your return to reach our warehouse. If more than 15 business days have passed since approval, please contact support.

Lost or Missing Orders

If an order is marked "Delivered" but not received, please check the area and contact the carrier. Sol Dept is not responsible for packages lost due to theft or unsecured delivery locations.

• Any approved reship is limited to the original items and address.

• Reships and refunds are not guaranteed and are subject to review.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may return their order within 14 days of delivery for any reason. Items must remain in the same condition as received. Customers are responsible for return shipping costs unless otherwise stated.