contact sol dept.
Hey, we appreciate you reaching out. Before you do, please check the Q&A below — it might save us both some time. If you still need assistance, feel free to use the contact form. We're always happy to receive your insights or explore networking opportunities.
How do I know if my order is confirmed?
Once you place an order, you will receive a confirmation email from our store. This email will include details of your purchase, such as the items ordered, the shipping address, and the payment method used.
If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If you still cannot find the confirmation email, feel free to contact our customer support team for assistance.
Your order status can also be checked directly in your account on our website. Simply log in, go to "My Orders," and you will see the status of your recent purchases, including confirmation and shipping updates.
By keeping an eye on your email and checking your account, you can stay informed about the status of your order.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address after placing your order, but there are a few conditions. Changes can only be made during our regular business hours and only if your package has not yet been shipped and is still in the processing stage. If you need to update your shipping address, please contact our customer support team as soon as possible to ensure your request can be accommodated.
Do you ship internationally?
Yes we ship internationally. Shipping rates vary accordingly.
How long will it take until I receive my order?
Several factors influence the speed of order delivery. Here’s an overview of what to expect:
Shipping Method: Standard delivery typically takes anywhere from a few days to a couple of weeks. Expedited shipping is usually completed within a few days.
Order Processing: Orders are not shipped instantly. Before shipping, they undergo a processing period. Our warehouse operates more actively on weekends. Consequently, orders placed outside of regular business hours may experience longer processing times.
Location: Domestic shipping from our Michigan warehouse generally results in faster delivery times within the United States. International deliveries, especially to remote destinations, will naturally take longer.
By understanding these factors, you can better anticipate the delivery time for your orders.